Forward thinking NHS Foundation Trust deploys PATTERNgrid to replace time consuming and convoluted hard tokens
Liverpool Heart and Chest Hospital NHS Foundation Trust (LHCH) is a specialist cardiothoracic hospital which each year performs 60,000 outpatient appointments and 12,000 inpatient procedures. In 2012 the Trust was awarded the highly prestigious Health Service Journal Awards “Provider Trust of the Year”.
THE CHALLENGE
Liverpool Heart and Chest Hospital regards its
workforce as its most valuable resource and
works hard to provide its staff with fast and
efficient access to the IT systems and resources
they need, when they need them. This is vital to
the day-to-day running of the Trust.
The Trust had a VPN-based remote access
system in place, but it involved a convoluted
five-stage logon and authentication process
which included the use of a hard-token,
meaning it could take up to 10 minutes to gain
entry.
“This was deterring many people from
using the service,” explains the IT Operations
Manager at LHCH, Matt Connor. “We needed to
find a replacement that would pair high levels
of security, authentication and verification,
to protect our systems and the confidential
data residing on them, with a straightforward,
reliable and quick sign-in process to encourage
widespread usage.”
THE SOLUTION
The Trust is forward thinking in its use of
technology and had already rolled out Windows
7 en masse and invested in a large number of
iPads as part of its scheme to reduce paper. It
also advocates a Bring Your Own Device (BYOD)
policy, so the solution needed to be flexible. “The
1.5FA approach offers the perfect fit for a BYOD
strategy,” explains Connor. “It means authorized
staff can get fast and secure access from any
device anywhere and our systems are fully
protected at all times.”
Today, when a member of LHCH staff needs
to logon they simply open their browser,
type in the URL to launch the portal and they
are presented with a screen that asks them
to provide their username, password and
pattern authentication passcode.
Pattern authentication
is also a future-proof solution, as should
the Trust wish to introduce 2FA for access
to certain resources, then they can easily
roll out pattern authentication as an app, transforming any
mobile device into a soft-token.
THE BENEFITS
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