Website Terms of Use

Last updated: 11th August 2026

1. About us and about these Terms

These terms of use (the “Terms”) set out the rules for using our website located at www.intercede.com and any sub-domains, including ir.www.intercede.com, customer portals and any other website or online area that links to these Terms (the “Website”).

The Website is operated by Intercede Group plc, a company incorporated in England and Wales with company number 04101977, whose registered office is at Lutterworth Hall, St Mary’s Road, Lutterworth, Leicestershire LE17 4PS, United Kingdom (“Intercede”, “we”, “us” or “our”). Our VAT number is GB 765324717. You can contact us at info@intercede.com or by post at our registered office.

Where a Website function, customer portal, forum, support area or product-related service is provided by another company in the Intercede group, references to “Intercede”, “we”, “us” or “our” include that group company to the extent relevant to that function or service.

The Website is primarily intended for business, professional and organisational users. Nothing in these Terms affects any mandatory rights that a consumer may have under applicable law.

By accessing or using the Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Website. If you use the Website on behalf of an organisation, you represent that you have authority to bind that organisation and that references to “you” include both you and that organisation.

If you are an investor, prospective investor, analyst or shareholder, please also read the notices on our investor-relations site at ir.intercede.com, which contains our AIM Rule 26 disclosures and our compliance statement under the QCA Corporate Governance Code 2023. Information released through a Regulatory Information Service, including RNS where applicable, prevails over information on the Website.

These Terms govern access to and use of the Website only. They do not govern the licensing, subscription, supply, support, maintenance or professional services relating to any Intercede product or service, except to the extent expressly stated. Those matters are governed by the applicable written agreement between Intercede and the relevant customer, partner, reseller, distributor or other contracting party.

Access to any software downloads, trial environments, hosted services, APIs, support portals, documentation repositories or customer-only areas may be subject to additional licence, subscription, support, trial, acceptable use, data-processing or security terms.

2. Other terms that may apply

These Terms refer to additional documents that may also apply to your use of the Website, where those documents are made available on the Website or otherwise notified to you. These may include:

1. our Privacy & Cookie Policy at www.intercede.com/privacy/ or any replacement privacy and cookie notice published by us;
2. any Acceptable Use Policy applying to forums, customer portals, community areas or user-generated content areas;
3. our Vulnerability Disclosure Policy at www.intercede.com/vulnerability-disclosure/, where published or otherwise notified; and
4. any separate written contract signed by Intercede and your organisation, including any customer, licence, support, reseller, distributor, partner, services, data-processing or similar agreement.

If there is a conflict between these Terms and a separate written agreement signed by Intercede and your organisation, the separate written agreement prevails for the relevant products, services, support, licences, customer portals, data-processing arrangements and other matters it covers.

Website content, including product descriptions, blogs, documentation extracts, FAQs, roadmaps, case studies, security statements, forum posts, technical materials and marketing materials, does not form part of, vary or supplement any signed written agreement unless that agreement expressly incorporates it.

3. Changes to the Terms and the Website

We may amend these Terms from time to time by posting a revised version on this page. Please check the “Last updated” date at the top of this page. Your continued use of the Website after revised Terms are posted constitutes acceptance of those revised Terms.

We may update, change, suspend, restrict or withdraw the Website, or any part of it, without notice. We do not guarantee that the Website, or any content on it, will always be available, uninterrupted or error-free. We are not liable to you if the Website is unavailable at any time or for any period.

4. Intellectual property

All intellectual property rights in the Website and its content are owned by Intercede or its licensors. All rights are reserved.

You may view, download and print extracts from the Website solely for your own internal, non-commercial use, provided that you do not modify the content and retain all copyright, trade mark and proprietary notices.

You must not copy, reproduce, modify, republish, redistribute, frame, mirror, scrape, crawl, harvest, index, cache, extract, compile, aggregate, data-mine, sell, rent, sub-license, reverse engineer, create derivative works from, or otherwise exploit any Website content without our prior written consent.

You must not use Website content for text or data mining, machine learning, artificial intelligence training, model training, model fine-tuning, model evaluation, embeddings, dataset creation, prompt or response datasets, automated competitive analysis, automated commercial exploitation, or any similar purpose without our prior written consent.

Nothing in these Terms grants you any right to use any Intercede name, logo, trade mark or product name, including “Intercede” and “MyID®”, without our prior written consent.

5. Acceptable use of the Website

You agree not to use the Website:

1. in any way that breaches any applicable law or regulation, or that is unlawful, fraudulent or has any unlawful or fraudulent purpose or effect;
2. to send, knowingly receive, upload, download, use or re-use any material that is defamatory, obscene, offensive, harmful, misleading, confidential, export-controlled or infringing of third-party rights;
3. to transmit unsolicited or unauthorised advertising, promotional material, spam, phishing messages or similar communications;
4. to introduce any virus, Trojan horse, worm, logic bomb, spyware, key-logger, rootkit, ransomware or other malicious or technologically harmful material;
5. to conduct denial-of-service attacks, distributed denial-of-service attacks, vulnerability testing, penetration testing, credential stuffing, password spraying, automated account creation, API probing, port scanning, enumeration, excessive load generation or similar activity, except to the extent expressly permitted in writing by Intercede;
6. to access, scrape, harvest, index, spider, data-mine, copy or monitor Website content by automated means, other than lawful use of standard search-engine crawlers in accordance with our published robots.txt terms;
7. to attempt to gain unauthorised access to any Website, account, server, database, system, API, network or infrastructure connected to the Website;
8. to bypass, disable, impair or interfere with security, authentication, authorisation, rate-limiting, robots.txt, access-control, logging, monitoring or similar protective measures;
9. to infer, derive or attempt to obtain non-public information, source code, credentials, keys, vulnerabilities, system configurations or customer information; or
10. in any way that could damage, disable, overburden, impair or compromise the Website, Intercede, our customers, users, suppliers, systems, networks or reputation.

You must not use any Website content, product information, documentation, security information, vulnerability information, threat intelligence, software, tools, scripts, APIs or technical materials made available through the Website for unlawful, harmful, offensive, exploitative or unauthorised security activity, including developing, enabling or facilitating malware, unauthorised access, credential attacks, evasion techniques, exploitation of vulnerabilities or attacks against systems, networks, accounts or data.

We may investigate suspected breaches and take appropriate action, including suspending, restricting or blocking access to the Website, removing content, preserving evidence and taking legal action.

6. Accounts, forums, customer portals and user-generated content

If you access any account, forum, customer portal or restricted area of the Website, you must keep your login details confidential and must not share them with any unauthorised person. You are responsible for activity carried out using your credentials unless caused by our breach of these Terms or applicable law. You must notify us promptly if you believe your credentials have been lost, stolen or compromised.

If you post, upload, submit or otherwise provide material on any forum, comment area, customer portal, community area or other user-generated content area accessible through the Website, you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, adapt, display, distribute, retain, moderate and disclose that material solely for the purposes of operating, administering, moderating, securing, supporting, evidencing compliance with, enforcing and improving the relevant service.

You warrant that you have all rights, licences, permissions and authority required to submit any user-generated content and that the content does not infringe third-party rights, breach confidentiality, include personal data you are not entitled to disclose, contain malicious code, breach export-control or sanctions laws, or otherwise breach these Terms or applicable law.

You must not post confidential information, personal data you are not entitled to disclose, export-controlled information, malicious code, infringing content or material that is unlawful, defamatory, misleading, harmful, offensive, fraudulent or otherwise improper.

We may remove, moderate, restrict, suspend, retain, disclose or disable access to user-generated content where we reasonably consider it necessary to operate the service, protect users, comply with law, investigate misuse, preserve evidence, protect Intercede or our customers, or enforce these Terms. We are not obliged to monitor user-generated content and we do not verify or endorse it.

You are responsible for keeping your own copy of any content you submit. We do not guarantee that user-generated content will remain available.

7. Third-party links and linking to the Website

The Website may include links to third-party websites and resources. These are provided for your information only. We have no control over their content and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You may link to publicly available pages of the Website provided that you do so in a way that is fair, lawful, not misleading and does not damage or take advantage of our reputation. You must not establish a link in a way that suggests any association, approval or endorsement by Intercede where none exists. We may withdraw linking permission at any time.

8. Forward-looking statements and investor information

The Website may contain forward-looking statements about Intercede’s business, financial performance, products, markets, strategy and prospects. These statements are based on current expectations and are subject to risks, uncertainties and assumptions. Actual results may differ materially.

Nothing on the Website constitutes or forms part of an offer to buy or sell securities, a solicitation of any offer, or investment, tax, legal, accounting or financial advice. Website content is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation.

Information on the Website may be historical and is provided as at the date stated. We are under no obligation to update it except as required by applicable law or regulation. You should not rely on Website content as the basis for any investment decision and should rely only on information released through a Regulatory Information Service, including RNS where applicable, and on your own independent professional advice.

9. Sanctions and export controls

MyID® products and services, and related software, documentation, technical information, encryption technology, product material and data, may be subject to UK, EU, US and other applicable export-control, sanctions and trade-control laws.

You must not access, download, use, export, re-export, transfer, disclose or otherwise make available any Website content, technical information, product material or related data in breach of those laws, including in connection with prohibited end uses, restricted end users, embargoed territories, deemed exports or re-exports.

You represent that neither you nor any person or entity you are acting on behalf of are:

1. located in or ordinarily resident in any Sanctioned Territory or otherwise subject to any comprehensive Sanctions Regime; or
2. listed on any restricted-party list maintained under any Sanctions Regime.

For the purposes of this clause 9:

1. Sanctions Regime means any trade, economic or financial sanctions laws, regulations, embargoes or restrictive measures administered, enacted or enforced by the United Nations, the US, the UK, the EU (or any member state of the EU) or any other national economic sanctions authority; and
2. Sanctioned Territory means any country or other territory subject to a general export, import, financial or investment embargo under any Sanctions Regime.

We may restrict access to content or services where required or reasonably considered necessary for compliance reasons.

10. No reliance, warranties and our liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, liability under section 2(3) of the Consumer Protection Act 1987, or any other liability that cannot lawfully be excluded or limited.

The Website and its content are provided for general information only. They are not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action based on Website content.

Product, technical, security, roadmap, performance and availability information on the Website is indicative only and does not create any warranty, representation, service level, support commitment, security commitment, product commitment or contractual obligation unless expressly incorporated into a signed written agreement with Intercede.

Subject to the first paragraph of this clause, the Website and its content are provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, secure, error-free, free from viruses or other harmful material, or that any content is accurate, complete, current, reliable or suitable for any particular purpose.

You are responsible for configuring your information technology, computer programmes, devices and platform to access the Website safely. You should use your own virus protection software.

Subject to the first paragraph of this clause, if you use the Website in the course of a business we exclude liability for loss of profits, revenue, business, contracts, goodwill, anticipated savings, data, business opportunity or reputation, and for any indirect or consequential loss arising out of or in connection with the Website or these Terms.

Subject to the first paragraph of this clause, if you use the Website in the course of a business our total aggregate liability arising out of or in connection with the Website or these Terms is limited to £1,000.

If you are a consumer, nothing in these Terms affects your statutory rights.

11. Indemnity for business users

If you use the Website in the course of a business, you agree to indemnify us against all liabilities, costs, expenses, damages and losses, including reasonable legal fees and enforcement costs, suffered or incurred by us arising out of or in connection with:

1. your breach of these Terms;
2. your unauthorised, illegal or improper use of the Website;
3. any user-generated content you submit or post;
4. any infringement or alleged infringement of third-party rights caused by your content or conduct;
5. any breach of confidentiality, data protection, export-control, sanctions or security obligations by you; or
6. any claim made against us by a third party arising from your use of the Website.

This clause does not apply to consumers.

12. Data protection

How we handle personal data is set out in our Privacy & Cookie Policy at www.intercede.com/privacy/ or any replacement privacy and cookie notice published by us.

13. Vulnerability disclosure

If you believe you have identified a security vulnerability on the Website or in our products, please contact security.notifications@intercede.com in accordance with our Vulnerability Disclosure Policy www.intercede.com/vulnerability-disclosure/.

Any vulnerability research must be conducted strictly in accordance with that policy and any written permission we provide. The policy does not authorise unlawful access, security testing outside its scope, or activity that would otherwise breach applicable law.

You must not access, modify, delete or exfiltrate data, disrupt services, degrade systems, bypass authentication, conduct social engineering, test against production systems unless expressly permitted in writing, publicly disclose vulnerabilities before we have had a reasonable opportunity to investigate and remediate them, or otherwise cause harm to Intercede, our customers, users or systems.

Unless we expressly state otherwise in writing, we do not operate a public bug bounty programme and no reward or compensation is payable for vulnerability reports.

14. Enforcement and remedies

We may, without notice and to the extent permitted by law, suspend, restrict, block, rate-limit or terminate access to the Website; disable accounts or credentials; remove or disable content; preserve logs, records and evidence; investigate suspected misuse; and cooperate with hosting providers, security providers, regulators, law-enforcement bodies, customers or affected third parties where we reasonably consider it necessary to protect Intercede, our customers, users, systems, intellectual property, confidential information or legal rights.

You acknowledge that breach of clauses relating to intellectual property, acceptable use, security, vulnerability disclosure, user-generated content, confidentiality, export controls or sanctions may cause irreparable harm for which damages may be inadequate. Intercede may seek injunctive, equitable or urgent relief in addition to any other remedies available.

Our rights and remedies under these Terms are cumulative and do not limit any rights or remedies available under law or under any separate written agreement.

15. General

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary and the remaining provisions will continue in full force and effect.

Our failure to enforce a right is not a waiver of it. You may not assign, transfer or sub-license your rights under these Terms without our prior written consent. We may assign, transfer or sub-contract our rights and obligations under these Terms.

No person other than you and Intercede has any right to enforce these Terms. Clauses relating to intellectual property, acceptable use, accounts, user-generated content, investor information, sanctions and export controls, no reliance, liability, indemnity, data protection, vulnerability disclosure, enforcement, governing law and any other provisions intended to survive will continue to apply after you stop using the Website.

We are not liable for any failure or delay in providing the Website caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, cyber-attack, denial-of-service attack, failure of internet, telecommunications, hosting or third-party services, epidemic, industrial action, government action, or interruption or failure of utility service.

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of them.

16. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that consumers resident elsewhere in the UK may also bring proceedings in their local courts where required by applicable law.