Major International Services Company Transforms Authentication with MyID CMS

A major International Services Company, providing critical technical services to a wide range of customers, needed to securely authenticate to their customers’ devices and networks.  The new solution needed to integrate with devices and systems already in place, leveraging existing expenditure and reducing business impact.

THE CHALLENGE

The successful solution needed to provide increased security, ease the logistics of managing multiple devices, improve the user experience and provide secure comprehensive auditing.

The new solution must incorporate the smart cards and USB devices in place, with the ability to easily add further devices as and when required.

Engineer access to customer systems needed to be demonstrably secure and audited to ensure non-repudiation.

Dynamic certificate deployment and management was required to ensure engineers were only able to access customer systems to which they were currently authorized.

A key consideration was to ensure that there was minimal disruption to the business and the engineers during the implementation. 

THE SOLUTION

Intercede worked with the company to understand their full requirements and to ensure that both technical and business necessities were met.  The MyID CMS Solution It soon became obvious that MyID Credential Management System (CMS) was the perfect solution.

CONCLUSION

MyID CMS was able to administer certificate distribution and lifecycle management direct to the engineers’ smart cards.

This increased security by removing the need for soft certificates, improved the engineer and customer experience.

The customer recognised immediate business and financial benefits on implementation of MyID CMS saving the organisation time and money with a single-pane-of-glass credential management system.

Discover how our tailored solutions can enhance your security landscape by contacting us for a detailed demonstration and consultation. Together, we can implement a more secure and efficient operational framework within your organisation.

THE ​BENEFITS

ENHANCED SECURITY

The MyID CMS solution increased security by implementing smart card technology and automated certificate distribution, ensuring that engineers could only access systems they were currently authorised to access, thereby enhancing the security of customer devices and networks.

IMPROVED USER EXPERIENCE

The solution significantly improved the user experience for both engineers and customers. Engineers could manage and update their smart cards directly from their devices, facilitating seamless and efficient interactions with the system.

Efficient Credential Management

The introduction of the MyID CMS allowed for efficient lifecycle management of credentials, including the automatic revocation of certificates that were no longer required. This automation reduced the administrative burden and potential for human error.

Business Continuity with Minimal Disruption

The flexibility of the MyID CMS to integrate with existing hardware and software ensured that there was minimal disruption to the business during implementation. This was crucial in maintaining continuous service delivery and operational reliability during the transition to the new system.

Download the case study

This case study showcases how MyID CMS delivered a comprehensive, secure authentication solution that integrated seamlessly with existing infrastructure, demonstrating why organisations seeking to enhance security and efficiency with minimal disruption should consider its insights and strategies.

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